If your customers find a disconnect in transitioning from offline to online buying, if getting help takes too long or if your customer service operations lack personalized human attention, then your customer experience is broken. To overcome this challenge and to engage their customers effectively, organizations are leveraging virtual assistants of varied capabilities that best suit their business.
Chatbots adoption is witnessing a 5x year-over-year growth. By 2020, chatbots will power 85% of all customer service interactions. However, in the race to adopt chatbots enterprises often end up with loosely-defined chatbots that confuses their customers and yields no results.
What you need is a comprehensive analysis of your requirements before setting out to develop a chatbot and a unique factor that defines its personality.
FAQ automated chatbots that answer one-way Q&A with accuracy or goal-defined “if-then” tree structures that automate answers to routine questions, attend to your customer queries while being offline
Solve basic queries through Machine learnng-enabled chatbots that accept dynamic input from users and can be integrated with your CRM solutions to achieve the desired customer satisfaction.
Deliver human-like experience with advanced AI-enabled chatbots that understand context. Ingrained with deep domain expertise, these chatbots enable you to achieve truly intelligent assistance.
Leverage NLP to create voice-enabled chatbots and save your time and money by eliminating simple and repetitive actions that interrupt you from work that requires more attention.
We offer a next-gen customer service that increases efficiency and customer satisfaction while reducing costs at the same time. Our chatbot development process is defined over four phases:
Amidst a sea of chatbots, what differentiates your implementation is the personality you impart to your chatbot and of course, how intelligent it is in responding to unexpected queries. We have listed 8 guidelines that will help you design an effective chatbot
We are among the first generation of digital natives and have witnessed some of the key disruptions that have impacted the world over the past decade. Our dedicated team has delivered over 850 solutions across a range of verticals and received 20+ international awards in UX design.
When a leading IT services management company approached us with a vision to transform the way they handle service requests, we leveraged our expertise in AI and ML to develop a ticket management bot that was able to create tickets, follow-up, interact with users and generate ticket from any messaging platform. The bot not only achieved confidence scores when given unexpected passages as inputs but also worked on activated voice commands.
With our deep experience in the latest digital technologies like chatbots, mobile, social, cloud, big data & analytics, wearables, Internet of Things, and specialized services in digital business strategy and consulting, we can be your perfect partner for everything digital!