AdvoCare is a leading health and wellness company which believes in “building champions” and offers worldclass energy, weightloss, nutrition, and sports performance products to help consumers reduce weight, look radiant and lead a healthy lifestyle.
The wellness brand approached [x]cube LABS to lead the development effort and provide consulting services for developing an app to promote their 24Day Challenge to endcustomers using an overall approach for higher ROI, increased interactivity and engagement.
What is AdvoCare 24Day Challenge?
24Day Challenge is AdvoCare’s official app that lets its customers keep track of his food, water intake and workouts in addition to providing health tips and product suggestions. Integrated with community page, a user can connect with his friends, create/join groups and interact with other people completing the 24Day challenge.
When users sign up for the challenge, they need to use AdvoCare products at stipulated times for the next 24 days. This challenge has been developed by reputed dieticians and if the user wants to lose weight, then s/he needs to strictly adhere to whatever is specified in the program. AdvoCare has its own set of guidelines, rules & regulations on when can one take up the program and what is the time gap between each challenge.
So, what does the app do?
Once the app is downloaded, users need to complete their profile by entering details like height, weight, and measurements (tummy, chest) thus measuring everything on Day 1. Once registered, the app will also show users which products (supplements) they need to take before/after breakfast, lunch, dinner, etc.
However, it doesn’t track calorieintake. Though there’s a suggested list of food items for users, they are free to choose whatever they want to eat. The app basically helps user consume the AdvoCare products regularly. And everyday, the user has to sign in and tick off food, supplements and water intake. After 24 days, users enter their measurements again and check the result be it inchloss or weightloss and share it within their community.
Why is 24day Challenge an app?
Though AdvoCare has a manual for people who sign up for their program and purchase the products, there’s no guarantee that the person actually opened the manual and followed everything prescribed there diligently.
However, the app would not let go of the user once s/he signs up for the program. It keeps sending notifications and reminders on a daily basis, and makes sure that the user marks the supplements taken at breakfast, lunch and dinner. If someone doesn’t login for two consecutive days, push notifications will be sent.
That way, people are more inclined to keep up with the challenge. Also, it’s easier to feed the info on the meal eaten and supplements consumed into a mobile app immediately after it is done.
How Did We Make It Possible?
The client provided us with a manual of his products and asked us to make a digital app based on that. We took it as a challenge and gave a couple of iterations. He liked our initial pitch and our workaround solution. Once we got a goahead from him, we did everything from development to design to deciding the look & feel of the app.
They provided us feedback on UI and UX, but left everything else to us. As experts in the field, he trusted our judgment and gave us the flexibility to do whatever we could to make the app appealing, useful and userfriendly.
As we were managing the backend also, we uses analytics to check the metrics on how many people completed it. The app tracks user presence on the app login details, screens accessed, what was done, etc. So, on Day 24 when the app is opened, it launches the final assessment screen which is tracked by analytics.
- Log and track your food & water intake, and workouts.
- Benefit from the tips of a Coach who will be able to guide a user or group of users.
- Choose the food you may want to eat from the portion guide and food suggestions, along with the predefined/ planned medications and products.
- App ensures you lose weight or inches in 24 days by sending reminders, push notifications to help users keep up with the challenge.
- Be part of the AdvoCare community share your progress, success stories & pain points with and provide great tips to other people.
- Use forum to discuss the benefits of products like mealreplacement shakes and flavored energy drinks. Find out when the stock will come in, check inventory and asksupplychain questions.
- Export the data and share it with your coach or mentor who oversees your daily fitness/dietrelated activities.
- The miniFacebook kind of feature enables users to search for people, send friend requests, create/join a group, invite others to your group, chat, add a coach, etc.
There’s a very thin line between conversion ratios and completion of the challenge. And, the stickiness element was missing initially getting people to open the app regularly and follow the program was challenging.
The app has a miniFacebook kind of feature and this community part was challenging as a number of feeds keep flowing into the system and we had to do a lot of indexing in the database if someone wants to pick a course from 6 or 8 months ago, we had to crawl the database to find the right details. So we needed to maintain the database too, and archiving old data in the backup server proved challenging.The PR and marketing events used to impact the app positively by increasing downloads. As we handled the app’s scalability, we were on our toes always to face any sudden spur in activity.
On the technical front, a few database queries became challenging as these had to be designed like a union where users had friends, feeds, groups especially when a user is part of different groups, the data needs to be picked from various tables, combined, compiled and sorted out based on user’s preference.
We did a few updates wherein if a person doesn’t open the app for two consecutive days, notifications will be pushed to him asking if he is following the program. That helped get the stickiness to the app and people started coming back after those updates.
To archive old data, we increased and scaled out databases in such a way that we could hold about 68 months’ chats, and anything beyond that would go into the archives.
To tackle scalability, we requested the client to give us a heads up if any promotional event or activity was being planned.
The app got a massive response from AdvoCare customers as within the first 3 months of its launch, it was used more than a million times. Thanks to the client’s marketing and promotional activities, there were over a million users in a short span. Around peak season inJanuary/February, the app gets 1000+ app usage per second. Our biggest achievement: there were over 10,000 downloads on a single day.
Sharp offers an impressive repertoire of high-end, technologically advanced TVs and other consumer entertainment products, and is certainly one of the globally admired brands. As an industry leader, Sharp commits itself to enriching consumer’s experience through innovation and use of advanced technology
Sharp approached [x]cube with a clear mandate – to design and develop a mobile app that can interact with all of Sharp’s connected displays, offering an unbeatable experience to its consumers.The vision behind was not only to build an app that controls the TV functions by replacing the remote but also offers complete digital experience to users by providing them access to apps, social media content and beam it on their TV.
Having developed over 700 apps, the [x]cube team, with its extensive expertise in understanding mobile space, laid out the mobile strategy to engineer a specialized connected display interface which will make a new mark in the Smart TV experience..
HOW DID WE DO IT?
Sharp engaged us to provide an end-to-end solution leveraging our expertise in mobile. And we did everything – designing, testing and deploying – by taking care of the software part completely while the required hardware components were provided by the manufacturers of Sharp TV.
As the software and hardware components are engaged in a tight-knit dialogue, we can’t use the same app to communicate with any other smart TV. We also defined the requirements for them during the umpteen brainstorming sessions we had. They had a clear vision of what they wanted – a smart remote for their smart TV, and we gave them exactly that
But it was easier said than done. We started by giving them a lot of inputs on a few good features to have in the remote – and we both agreed that the remote cannot be an ordinary one to control volume or channel number, but it should be media- and content-driven.
Now, using this app, you can view the complete program guide and launch the program in the application or you can buy a video from portals like youtube and uloo, and you can launch the same service on the TV. Thanks to social media integration, you can now tell your friends “Hey, I’m watching this program on this channel, why don’t you join me!” thus keeping people in loop.
WHAT’S UNIQUE ABOUT THIS APP?
If there’s one thing unique about this app, it is that the app can convert your mobile into a TV remote and replace the latter completely. You can also play all your local content – media files (music, audio, video and photos) – from your mobile on to the TV with an autoplay option for photos. Besides this, a list of TV shows and schedule is also provided based on the country and zip code, and reminders can be set for TV shows.
It’s a known fact that high-quality videos don’t give a good feel when played or watched on a mobile’s small screen but imagine the kind of quality that one can expect when they are beamed on to Sharp TV’s large screen – especially with the 4K videos that are being created now.
The biggest advantage is that you need not add pen drives or external devices to the TV but just play videos or media files on your phone directly or from any website like youtube, and stream them on to the large screen. However, make sure that both TV and phone are WiFi enabled and are on the same network. The TV also has to support UPnP Protocol.
The app allows users to control TV functions like changing channels, volume control, access apps and everything else that a normal remote does.
Beaming & Streaming: The app allows users to beam local content like pictures, videos, audio files etc., and also social media content from their mobile device on to their Smart TV. The app also allows users to stream movies from their mobile to TV providing relative content, viewing & sharing options.
Users get access to all relevant information on shows, schedule on different channels. You can also set reminders & launch the show from their device. You can view programs choosing from a list of actors/directors or year-wise (last 10-15 years), and also based on th
Send voice commands:
To move the channels up/down or increase or decrease the volume by a few notches, you don’t have to go to the remote screen and change it – you can do so just by saying ‘Channel up’, ‘Channel down’, ‘Volume up’, ‘Volume down’ (changes 3-4 levels). You can also use voice commands to open any of the apps (10-15) existing in the TV, switch the power on or off, and thus give about 6-10 commands. However, offline voice detection software depends on the device.
Beaming local content from device, and streaming social content was a supreme challenge initially. The protocol followed by TV is different as it has its own protocol. So, sending data via that protocol was difficult – especially when it came to Social content, youtube doesn’t give the facility to play directly i.e., if you take the URL and give it to the TV, it’ll not decode it. So, we sent the decoded version of youtube URLs to the TV.
Other technical challenges included hardware communication over WiFi using IP commands. It was a first time implementation and hence it is completely dependent on the strength of your WiFi as the communication is WiFi-enabled. Our testing environment created a lot of issues initially as the internet strength wasn’t good and sometimes there were quality issues too where we missed a few critical bytes while transferring the data.
The [x]cube team leveraged its extensive mobile experience, engineering proficiency, and intellectual properties to successfully overcome these kind of dependencies, technical hitches and issues, and develop the Smart TV app.
For social media, we went ahead and decoded youtube and other website content to give video URLs to TV. The solution we came up with is platform specific and we cannot have the same solution for both platforms when it comes to social media.
To enable smooth communication between the TV and the local content, we had to create a local server on the mobile device for all the content we wanted to send out to the TV. So, we listed out all the media files, made a server at our end and sent that particular file link to the TV using UPnP protocol. This solution worked very well as it just creates a server but doesn’t use a lot of space.
To overcome quality issues, we started monitoring how many bytes we’re sending to the TV by using third party tools to trace the missing packets and figure out how they’re missing, and then started fixing them one by one..
- As we had to support mobile and tablets, we changed the UI accordingly.
- User can choose from any of the 8 themes and change the background.
- All the images of TV guide are catchy.
- The remote screen was designed keeping in mind two things to ensure that we give the end-user what he’s used to:
SmartCentral app succeeds in its objective of redefining Smart TV viewing by taking the user experience to a completely new level. With intuitive UI/UX, the app accentuates the TV viewing pleasure. The first app of its kind to let users make content-based search and beam content from mobile devices, it has set the trend in the connected display space, positioning Sharp Electronics ahead of its competition.
This app works very well with the high-end models of Sharp TV but since only a few models are supported, when a customer plans to buy a TV, the app can scan and tell whether that particular model is supported or not. Post its launch, the app is being used by salespeople in showrooms to demonstrate to the customers that they have a smart application for their smart TV which helped increase the number of downloads.
UnitedHealth Group is the most preferred healthcare company in the United States, and has become well known for its varied range of products and its commitment to introducing innovative approaches, products and services to “improve personal health and promote healthier populations in local communities”.
UnitedHealth Group’s innovation and R&D mobility strategy/ Healthcare division approached [x]cube LABS to lead the development effort and offer consulting services for their OptumizeMe mobile app.
Through OptumizeMe, UHG wanted to help people live healthier lives through practical challenges and made an attempt to make the healthcare system work better for everyone. And we stepped in to design a private social network and create a gamified platform, allowing users to join causes, challenges, and to encourage each other in custom-user-created activities as well as company-driven objectives.
WHY IS OPTUMIZEME AN APP?
The purpose of this app is to connect people within a company, but more specifically, to create a social network that encourages a healthy lifestyle practice. The upstream effect of this objective is to improve an individual’s health, and through that, to decrease the cost of the insurance provider’s expenditure towards potentially unnecessary procedures brought on by an unhealthy lifestyle.
UHG already had this platform which they were testing internally to improve the fitness levels of their employees before releasing the app externally to a wider audience across various platforms. Using the app, the company kept a track of the health and well-being of its employees by tracking their calorie-intake, exercise regimen (with or without a coach), while encouraging them to follow through their fitness goals.
The simplification of the product is a key aspect to understand how we strive for the perfect design, always! The stickiness is also obtained by this ease of use, plus the social aspect, driven by peer encouragement, UGC, and group activities.
Gamification, branding of the app as a UHG + Optum Health product, and an awesome user-centric design gave the app an ideal appeal and easily adoptable user experience.
- Over 1,000 different lifestyle-type challenges from which you can choose.
- Challenges could be as small as getting eight hours of sleep at night or some as committed as giving up caffeine or training for a marathon.
- Quite beneficial for setting up personal fitness goals and following them strictly.
- Socialize through the app by challenging friends, colleagues to take up tasks or achieve goals.
- Train under a coach remotely – either in a small group of 5-6 people or individually.
- Take advantage of the time-tracking feature to know how much time was spent on each activity, which activities of the routine are completed in how much time and when, etc.
Redesigning an already existing app with a special focus on UI and UX, though not a challenge per se, is not very easy – especially when the client isn’t too happy with the current design and wants us to redesign part(s) of it. Making the app appealing enough to make our client happy was the challenging part.
At [x]cube we analyzed the existing app UHG had and identified opportunity to achieve the client’s vision with addition of a new module to the existing app. This would substantially save on their time to market as well as reduce any learning curve that an user might have with a completely new app. The static UI for all the screens were developed initially. Later, the screens were populated with data fetched from Server, using APIs provided by UHG.
The app received excellent response with thousands of UHG customers downloading the app in the first few weeks of the launch. The engagement was high with many users inviting their friends and challenging them on various contests.