All trouble tickets at Arrow S3 were received onto a web portal and the dispatchers would assign the tasks to technicians on a daily basis via phone. This was a tedious manual process and also resulted in high error rate. Moreover, their current system's main issue was lack of customer engagement. It was very difficult to engage clients on paper and due to which there was not much traction by sending sample chapters to the clients. [x]cube worked with ArrowS3 team on an iPad application that communicates with the backend ticket management system using web services.