The logistics industry thrives on mobility. Everyday, the industry witnesses a mammoth movement of people and packages- in air, sea and surface- from one location to another. For an industry on constant move, mobile devices and apps comes across as a natural choice and has the potential to play an impactful role in ensuring accurate data capture, consistent and real-time information flow and tighter collaboration. This article highlights the benefits of mobile adoption in the logistics industry, have a look at popular mobile solutions in play and understand the overall impact of mobility in logistics.
How iPhone and an app revolutionized D.W.Morgan’s business?
“We always gave customers the information,” says Grant Opperman, President, D.W.Morgan. “But it took a lot of phone calls and a lot of individual effort. And between the time the driver took the signature and the time it was uploaded, there could be a 24-hour delay.”
Real-time information is valuable.
D.W. Morgan’s 30 drivers carry iPhone loaded with a custom app ‘ChainLinq Mobile’. As they deliver shipments, the drivers record pickups and status updates using the app. On reaching their destination, they collect recipient’s signature on the iPhone. At every point, all status data—including date stamp and a time-stamped GPS locations is uploaded real-time for the customers to view it on the company’s website.
1. Mobile Warehouse Management Solutions: Know your warehouse in and out.
A mobile warehouse management solution will provide complete visibility of your warehouse, identify consignments, package and ship items in a streamlined manner with optimized resource utilization. Supporting scanners ,RFIDs and printers, the app will help you-
2. Door Delivery Mobile Solutions: Speed-up your door delivery services.
Mobile apps can play a big role in your doorstep pickup and delivery services. A custom app on your worker’s device will help him scan the item at the customer’s doorstep, create a label, input delivery details and movement time and create invoice- all at his doorstep. A door delivery mobile solution can help you-
3. Mobile Asset Tracking Solutions: Know the position of each and every shipment.
Delivering the product on time and in perfect condition is the key to success in your business. A mobile asset tracking solution will help you accurately track your shipments with pin-point precision using advanced geo-positioning and identification technology. A comprehensive and accurate visibility of the entire operations will help you-
4. Mobile Fleet Management Solutions: Get the most from your fleets.
Reduce operational costs and improve resource management by capturing data on your fleets and drivers. A mobile fleet management solution will provide you with details on vehicles and assets within the vehicles, delivery schedules of each vehicle, route planning, deviations, individual driver’s log times and behavior. The solution will help you-
5. Customer Servicing Solutions: Meet the needs of the modern-day customer.
Mobile apps can also used to improve customer services and increase their satisfaction. A custom mobile app for customer servicing will facilitate mobile bookings, shipment tracking and complaint reporting from your customers. A customer service app will help you-
“Supply chain managers are often away from their desks and benefit from mobile solutions, which enable them to track time sensitive shipments and adapt their planning, where necessary. In an age of real time information availability, finger-tip convenience is a must for all supply chain professionals”.
-Michael Young, Global Head of Marketing and Sales, DHL Global Forwarding
Getting mobile right
That mobility can be a critical tool for logistics providers is an undeniable truth. However, experiences from the industry suggests that companies are struggling to realize the true benefits of their mobile initiatives. Most of the mobile initiatives are silos based on piecemeal approach delivering limited benefits to a company. What an enterprise really needs is to adopt a mobile culture and put it at the heart of their ecosystem integrating people, processes and packages. Successful implementation of mobility in your organization would need a comprehensive, end-to-end strategy catering to your workflows, business needs and customer expectations. Building a secure, scalable and reliable mobility infrastructure would not only help logistics companies reduce costs, better manage resources and boost efficiency. But also get shipments on-time and in the perfect condition, earning the trust of customers.
Tags: Mobility in Logitics