1-800-805-5783 GET A QUOTE

CASE STUDY

SOLUTION MODERNIZATION LEADING TO CUSTOMER EXPERIENCE TRANSFORMATION FOR AKORBI

ABOUT AKORBI

Akorbi is the 13th fastest-growing woman-owned/led company in the world, a women-led and minority-owned business that specializes in providing enterprise solutions that empower companies to achieve success in the global economy. Akorbi helps organizations connect with employees, vendors, and customers in over 170 languages 24×7, through any modality, from any location. Their customizable enterprise solutions include interpretation, translation, multilingual and technical stafng, multilingual contact centers with business process outsourcing capabilities, learning, and localization services.

THE PROBLEM

The Akorbi team was facing challenges with enhancement of application due to older architecture / technology (PHP), the implementation of changes was tedious as well as maintenance was costly. The main problems were:

  • Poor UI/UX
  • Enhancements were difcult to perform on telephony features
  • Ineffective maintenance
  • Lack of flexibility
  • Incompatibility with newer technology
  • External softphone

THE
SOLUTION

[x]cube team provided a solution by revamping the entire web application using newer technologies. The solutions we provided include:

IN-BUILT
SOFTPHONE
TELEPHONY
SYSTEM
UI/UX
ENHANCEMENT
COMPONENT BASED ARCHITECTURE TO RESOLVE FLEXIBILITY, COMPATIBILITY & EASE OF MAINTENANCE.

TECH
STACK

blank
blank
blank
blank
blank
blank
blank

USER
PERSONAS

blank

THE
BENEFITS

THE APP IS COMPATIBLE WITH WINDOWS, LINUX AND MAC OS
INBUILT SOFTPHONE HAS REDUCED EFFORTS OF MAINTENANCE
ENHANCED USER EXPERIENCE WITH POP-UP ON-CALL PAGE,NAVIGATION FEATURES
DECREASED TRAINING EFFORTS WITH ENHANCED UI/UX

DOWNLOAD CASE STUDY

Let's Talk

    Get a Free Quote

      HAPPY READING

      We value your privacy. We don’t share your details with any third party

        HAPPY READING

        We value your privacy. We don’t share your details with any third party

          BOOK A CONSULTATION FOR FREE!

          Create new digital lines of revenue and drive great retention and customer experience!

          Find out how, from our tech experts.

            HAPPY READING

            We value your privacy. We don’t share your details with any third party

              Download the Case study

              We value your privacy. We don’t share your details with any third party