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Retail Store Associates Mobile Solutions

Technology has changed the way people shop. The sales person on the floor in a retail store was once the only source of all the information about the products. All knowledge about the product, including availability, price information, substitute products and the like was obtained from him. Today, however, a consumer who walks into a store is far better informed. Mobile has brought information about products, their availability, pricing on different platforms, variety and options, and even the nearest location where the product would be available, on his fingertips.

The role of the retail store associate is now one in which he adds value to the customer’s experience by enabling him to save his time and money, by providing him real-time data about the products and services available in the store, as well as personalized attention and assurance to the consumer that he is making an informed decision. In order to facilitate this, the retail store associates mobile solutions provide product information in a systematic and integrated manner on the associate’s handheld device. This app provides him the freedom to leave his desk and provide constant support to the customer.

Technologies Powering Retail Store Associates Mobile Solutions

  • Mobile

  • Wearables

  • Internet of Things

  • Cloud

How It Works

The retail store associates solution comprises of mobile devices, apps, scanners, RFID readers, and wireless technologies to empower your sales personnel to meet customer needs for information effectively without leaving the customer’s side. Integration with enterprise systems like CRM and ERP enable smoother operation and offer a glitch free shopping experience to the consumer. The app provides the following functionalities:

The retail store associates solution comprises of mobile devices, apps, scanners, RFID readers, and wireless technologies to empower your sales personnel to meet customer needs for information effectively without leaving the customer’s side. Integration with enterprise systems like CRM and ERP enable smoother operation and offer a glitch free shopping experience to the consumer. The app provides the following functionalities:

  • Task and workforce management

    Managers can easily assign tasks and communicate the same to all associates in one go. Task completion can be tracked as well as status updated.

  • Better communication

    The app offers efficient communication through broadcasts, by voice or messaging.

  • Inventory management

    The associates’ mobile device will have inventory data, which can be constantly monitored and communicated.

  • Easy search

    Information about any product can be obtained easily. Also misplaced items can be located.

  • Integration with enterprise wide systems

    The app can also be integrated with enterprise wide systems like ERP and CRM.

Benefits

  • Speedy Information

    Product data, price, inventory all at your associate’s fingertips

  • Save time

    Help the consumers locate their desired products quickly and thus speed up the consumer buying cycle

  • Accuracy in Inventory counts

    Perform inventory counts for correct stock replenishment

  • Boost Customer Loyalty

    Drive loyalty among customers by providing a satisfying experience.

WE UNDERSTAND Retail

Deep understanding of the retail industry, customer insights and technology.

Experience building strategies for omni-channel experience.

Intellectual properties like Brand Kinesis for user acquisition & retention.

Complete adherence to FTC, PCI (Payment Card Industry) Security Standards Council and other regulations.

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