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Mobile Report Outage Solution

Power outages cause disruption in work and inconvenience. Although most often it is possible to rectify the outage immediately, there may be times when adverse circumstances like hurricanes, heavy rains, lightning or strong winds cause catastrophic damage to the power system, leaving people in the darkness for long hours. Prompt response becomes extremely important in such situations.

The Mobile Outage Reporting Solution is an offering which will enable quick complaint logging and hence early response.

Technologies Powering Mobile Report Outage Solution

  • Mobile

  • Internet of Things

  • Cloud

  • Analytics

How It Works

The Mobile Outage Reporting Solution incorporates the use of two modules for providing various services. It acts as an interface between the 2 units i.e. app user (person who is facing outage problem) and the personnel supplying power.

The Mobile Outage Reporting Solution incorporates the use of two modules for providing various services. It acts as an interface between the 2 units i.e. app user (person who is facing outage problem) and the personnel supplying power.

  • User module

    The user module provides the following functionalities.

  • Report outages

    Provides a platform through which users can instantly report power outages.

  • Billing

    Users can access their billing details and pay their bills online.

  • Supplier personnel module

    The personnel module provides the following functionalities.

  • Request manager

    View, respond to and track the status of all outage rectification requests.

  • Communication

    The app provides a platform for broadcasting messages to the user module regarding the status of the rectification process and tentative time required for correction.

  • Share Information

    The app enables quick and easy information sharing regarding the cause and consequences of the outage between teams and among utility representatives.

  • Dynamic map

    An interactive map with color-coded outage regions indicating restoration time and crew status is provided for both modules.

Benefits

  • Responsiveness

    Respond faster to power outages to facilitate quick restoration.

  • Customer satisfaction

    Share information with customers easily, such as informing them prior to a possible power cut, leading to greater customer satisfaction.

  • Communicate better

    Manage the restoration process by communication with multiple teams. Improve the crew’s efficiency and provide assistance in power restoration.

WE UNDERSTAND Energy And Utilities

We’re digital natives
Being a post iPhone company, we know how to leverage digital as a strategy.

Leaders in digital innovation
Experience developing over 700 digital products and solutions for growth-oriented Fortune 1000 enterprises and entrepreneurs.

Not just solutions but market success
Methodologies like Renaissance Enterprise Strategy, Reverse Innovation and Results-Driven Engineering delivering over $2 billion for our clients.

Award-Winning Design
Human-centric design approach that has won us accolades in several global platforms.

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